Refund Policy
Refund/Return Policy of RASSI TV
Effective Date: 07.11.2023
At Fireframe Media (OPC) Private Limited, ensuring customer satisfaction is a top priority. We pride ourselves on the exceptional quality of the fantasy content curated for our viewers on RASSI TV. In line with our commitment to service excellence, we have formulated a refund policy for our pay-per-video purchases under the following conditions:
Refund Eligibility
- Viewers who wish to request a refund must have made a pay-per-video purchase.
- A refund request must be submitted within 48 hours of the purchase.
How to Request a Refund
To request a refund, please follow these steps:
- Email your refund request to info@rassi.tv with the subject line "Refund Request".
- Include relevant details such as your RASSI TV username and the email address used for the purchase.
- Reason for Refund: While providing a reason helps us improve our services, it is not mandatory for processing your refund.
Processing Your Refund
Upon verifying your refund eligibility, we will initiate the refund to your original method of payment within 10 business days. The actual time for the refund to appear in your account may vary depending on your payment provider's policies.
Non-refundable Circumstances
- Refunds are only applicable within the 48-hour window post-purchase. Beyond this period, the payment for the video becomes non-refundable.
- We do not offer refunds for videos that have been watched in part or in full.
Contact Us for Support
For any inquiries or assistance regarding the refund policy, please reach out to us:
- Email: info@rassi.tv
We are dedicated to ensuring your experience with RASSI TV is both enjoyable and satisfying.
